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Location and Pickup Information
Our Lombard Warehouse and Fulfillment Center is currently open for in-store pickup only. All pickup orders must be placed online prior to arrival by selecting the "Pick Up" option during the checkout process. Orders are typically ready for pickup in 1 hour. A confirmation email will be sent when your order is ready. Available store pick up hours are:
General Support Options
The Nitty Gritty: Shipping + Returns
Shipping Rules & Procedures
Do you ship internationally? How much does it cost?
Yes! We ship to nearly 200 countries through the United States Postal Service, FedEx, UPS, and DHL Express. Shipping quotes are calculated at checkout based upon your geographic location, the order's total weight and the box size utilized to ship the order. For this reason, we cannot accurately quote shipping rates via email.
There are a few items that we are unable to ship internationally, including iron fallout removers, isopropyl alcohol, most solvents, and razor blades. Country-specific restrictions may also apply. If you have any questions about shipping internationally, please reach out to us at email@example.com.
Can I use a carrier outside of your network?
We are only able to ship items through the United States Postal Service, FedEx, UPS, and DHL Express. We cannot ship items through independent carriers, nor can we initiate shipments without an order being placed through our online store.
How long will it take to receive my order?
Orders - including in-store pickup orders - are fulfilled in the order they are received. Order delivery times will vary based on your chosen shipping method and your location relative to our warehouse. Delivery time is calculated from the initial pickup scan by your selected courier. Delivery times cannot be guaranteed by Car Supplies Warehouse once your order has been secured by your chosen courier. Car Supplies Warehouse Is not liable for shipping delays Incurred by the carrier, regardless of the shipping method chosen. If you are in need of an item quickly, we strongly suggest choosing a shipping method that reflects the delivery date you desire, plus one day of contingency.
All orders must be placed by 2:00PM CST Monday-Friday and by 12:00PM CST on Saturday to ship on the same business day.
You can check your order status at any time by using the tracking number attached to your order. For the most up to date information, please utilize the Shop Delivery Tracker app that we've integrated into our store.
Will I have to sign for my package?
Signatures are not required for items or orders that fall below a certain value threshold. The driver will usually leave the package, unless there has been an increase in the number of delivery issue claims in your area. We can activate “no signature required” on the order at your request. If you request “no signature required," Car Supplies Warehouse and your selected courier assume no further liability for missing or lost packages. Items shipped by DHL and some other International Shipments may require a signature upon arrival. If you would like your package to be released without signature, you must do so within your courier's tracking portal.
Is tracking information provided?
Yes. You will receive a tracking number via email when we print the shipping label for your order. Tracking information is automatically populated once we have purchased a shipping label for your item via your chosen carrier. Tracking information can be accessed within your account in the "Orders" section.
Why didn’t I receive tracking information?
Check your spam filter; sometimes our emails will be automatically filtered by your email host. Ensure that the email address you provide us in your account creation and/or checkout process is correct/active.
Can I correct my address after an order is placed?
If your shipping address is incorrect on your order, please call us as soon as possible at (312) 725-2076 and request an address change prior to the item being shipped. Some couriers charge for re-directed packages after they have been shipped. There is no charge for us to correct the address before the package has been shipped. However, we cannot guarantee that the courier will allow changes free of charge once a label has been created. Car Supplies Warehouse is not liable for incorrect address submissions, and packages delivered to an incorrect address as a result of customer address input cannot be recovered at the expense of Car Supplies Warehouse.
Do you ship to PO Boxes, APO and FPO addresses?
Yes, we ship to PO boxes, APO and FPO addresses; available shipping options for these particular address formats will automatically be shown for you at checkout.
What happens if my package is stolen, lost or mis-delivered by the courier?
Car Supplies Warehouse is not responsible for the theft of packages from your property and orders claimed as stolen should be reported to your local authorities and/or your chosen shipping courier.
Customers are encouraged to file "Lost Mail" or "Lost Package" claims with USPS, UPS or DHL if a package is believed to be mis-delivered or lost. Claims can be filed directly from the order tracking package on the respective courier's website.
Return Rules & Procedures
What is your return policy?
NOTE: Chemical/liquid items in which the cap or seal has been opened are not eligible for return under any circumstances. Likewise, items that have been removed from the original packaging, microfiber products that have been washed, tools that have been modified or otherwise been used in any capacity are not eligible for return under any circumstances.
Items must be returned within 30 days in like-new condition with undamaged original packaging. To return an item, call us at (312) 725-2076 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. We won't accept any items sent to us without authorization.
All orders made with free shipping offers will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold, the remaining items and returned items will be billed for the normal shipping charges.
The cost of the returned items, less the shipping charges, will be credited via the payment method used. It may take 5-7 days for your bank to process the credit.
If you have received a leaking, damaged or defective item, please contact us immediately at (312) 725-2076 and we can rectify the situation once visual confirmation of damage has been received.
Who pays for return shipping?
Car Supplies Warehouse covers the return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid UPS or USPS label to return the product(s) to us in this situation. Examples include:
- Items that are leaking, dented, or otherwise damaged; we do ask that customers email firstname.lastname@example.org with photos of the damaged item(s) to obtain a replacement.
- The incorrect product or incorrect size was included in the order; again, we ask that customers email email@example.com with photos of the incorrect item to obtain a replacement or replacements.
The product does not function as intended by the manufacturer, when used within specifications and by following prescribed procedure in the usage of the product
Items returned for reasons other than manufacturing defects or a Car Supplies Warehouse error will not be provided with a pre-paid return label. This policy specifically applies to, but is not limited to the following reasons for return:
- Returning an item or items due to dissatisfaction with product attributes that are clearly communicated in the product's photos or description (color, scent, viscosity, size/volume, etc.)
- Items that were not used strictly according to the manufacturer's directions or in a reasonably similar manner
- Changing one's mind about an item or an order after the order has already been transferred to the shipping courier of choice
- The item(s) arrived late due to courier error
- The item was unused or unopened beyond 30 days from the order submission date