Support, Shipping & FAQ
Hours & Location
We’re located at 1229 Naperville Drive, Romeoville, IL.
Pickup orders are typically ready within 2–3 hours during business hours, or the next business day if placed after hours.
Free Shipping — How It Works
- Member of the free CSW Rewards program
- Order subtotal is $149 or more (contiguous US only)
- Order weight is under 40 lbs
- Does not include drop-shipped items (noted in the product description)
Estimated Transit Times
| Shipping Service | Type | Estimated Delivery |
|---|---|---|
|
UPS Ground
Applies to free shipping orders
|
FREE / STANDARD | 1–5 business days (contiguous US) |
|
UPS 2nd Day Air
|
EXPEDITED | 2 business days |
|
UPS Next Day Air
|
RUSH | 1 business day |
Shipping FAQ
Yes! Free UPS Ground shipping applies automatically at checkout on orders of $149 or more shipped within the contiguous United States. No code needed.
Free shipping does not apply to drop-shipped items, orders over 40 lbs, or wholesale accounts.
Yes! We ship to nearly 200 countries through UPS, DHL Express, and FedEx.
Some items cannot ship internationally, including iron fallout removers, isopropyl alcohol, most solvents, and razor blades. Email support@carsupplieswarehouse.com with questions.
UPS Ground within the contiguous US typically takes 1–5 business days from the date UPS picks up your package. If you need delivery by a specific date, choose UPS 2nd Day Air or Next Day Air at checkout.
Yes. A tracking number is emailed as soon as your label is created. Check your spam folder if you don’t see it.
Contact us as soon as possible at (815) 957-9082 or support@carsupplieswarehouse.com. Changes before shipping are free. Once a label is created, UPS may charge an address correction fee.
Yes. Available options for PO boxes, APO, and FPO addresses will display at checkout based on your address.
International Shipping
Eligible products can be arranged for shipping to 200+ countries. To get a quote for an international order, please contact the CSW Team at support@carsupplieswarehouse.com.
Car Supplies Warehouse is not responsible for duties, taxes, or import fees assessed by your country’s customs authority. These charges are the recipient’s responsibility.
Return Policy
30-Day Returns — Authorization Required
Eligible items: Products must be returned within 30 days of purchase, in new, unused condition and in their undamaged, original packaging.
Return shipping: CSW covers return shipping for manufacturing defects or CSW errors. All other returns are at the customer’s expense.
Drop Shipped items: Returns of drop shipped items within 30-days of purchase are subject to a 20% restocking fee. Car Supplies Warehouse will verify the new, unused condition of the item upon receipt from customer. For defective items, customers should refer to the manufacturer's warranty terms and replacement/repair process. Car Supplies Warehouse is happy to help customers navigate the warranty claim process and can be reached at support@carsupplieswarehouse.com.
Refunds: Unless otherwise agreed upon, all refunds are processed to the original payment method, normally within 5–7 business days of receiving the return, subject to the timing of the customer's bank or credit card company.
Ineligible items: Chemical or liquid products where the seal has been opened, used microfiber products and any tools or equipment that have been used or modified.
CSW Rewards Program
CSW Rewards is our free loyalty program. Earn points on thousands of products and redeem them for order discounts, exclusive product specials, and monthly rotating offers. New members receive welcome points on signup.
Sales & Discount Codes
- Only one discount code can be applied per order
- Promotions cannot be combined or stacked
- The following are excluded from sitewide sales: Rupes, Koch-Chemie, polishing machines, drop-shipped items, and training classes