Do you ship internationally?
Yes! We ship to almost 200 countries through the United States Postal Service, UPS, and DHL Express.
There are a few items that we are unable to ship internationally, including iron fallout removers, IPA alcohol based cleaners, and razor blades. Country-specific restrictions may also apply. If you have any questions about shipping internationally, please reach out to us at Sales@CarGuySupplies.com.
Can I use a carrier outside of your network?
We only ship items through the United States Postal Service, UPS, and DHL Express. We cannot ship items through independent carriers.
How long will it take to receive my order?
Delivery times will vary based on your shipping method and your location. Delivery time starts the next business day after your order leaves the warehouse.
*Orders must be placed by 11:00 a.m. EST to ship out the same business day.
You can check your order status at any time by using the tracking number attached to your order. For the most up to date information, please use UPS's Tracking website.
Where are you located?
Our warehouse is located in Lombard, Illinois, approximately 45 minutes west of downtown Chicago.
Will I have to sign for the package?
Not typically. The driver will usually leave the package, unless there have been a high number of claims in your area. We can put “no signature required” on the order at your request. If you request “no signature required” Car Guy Supplies and UPS assume no further liability for missing or lost packages.
Is tracking information provided?
Yes. You will recieve a tracking number via email when we print the shipping label for your order. It is sent to the email address you give us when you place your order. If you do not provide an email address, we cannot send tracking information.
You can check your order status any time on UPS's Tracking website.
Why didn’t I receive tracking information?
Check your spam filter, sometimes our emails will get automatically filtered out. Also, if we have an incorrect email address or no email address, we cannot send tracking information.
Can I correct my address after an order is placed?
If your shipping address is incorrect on your order, please call us as soon as possible and we will be happy to change it for free. UPS charges $10 to redirect a package once it has shipped. There is no charge for us to correct the address before the package is shipped.
Do you ship to PO Boxes?
Yes, we ship to PO boxes through USPS.